Refund policy

Every Samphine piece is handmade in Queensland, so we want you to love what you receive. This policy explains your options if something isn't right.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty or incorrect items

If your item arrives damaged, faulty, or isn't what you ordered:

1. Get in touch via contact us form within a reasonable time of noticing the problem, with your order number and photos.
   
2. Depending on the issue, we'll offer a repair, replacement, or refund.

Change of mind

We accept change-of-mind returns within 14 days of delivery, as long as:

• The item is unworn, undamaged, and in its original packaging
• It is not a made-to-order, custom, resized, or engraved piece
• It is not earrings for pierced ears (for hygiene reasons), unless faulty

Return postage for change-of-mind returns is at your cost. We recommend a tracked service, as we can't be responsible for items lost in transit back to us. Once we receive and inspect the item, we'll refund the item price (excluding original shipping) to your original payment method.

Made-to-order and custom pieces

Made-to-order pieces, including gold pieces and custom sizing, are made specifically for you. We can't accept change-of-mind returns on these, but your rights for faulty items above still apply.

Ring sizing

Please check our sizing guide before ordering. We currently don't offer resizing but will do in the future.

Wear and care

Sterling silver naturally tarnishes over time. Tarnish, scratches, and damage from normal wear, accidents, or not following our care guide are not considered faults.